The Three Com Guardians

Which Guardian is right for you?

We offer three packages - just pick the one that suits your needs!

Read below for a comparison between:

Unlike other computer consultants who profit from failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss.   In fact, our IT Support Program WILL save you money and headaches!

Description
(Plan rates are on a
Monthly Basis)
No Plan PROFESSIONAL
Guardian
PREMIUM
Guardian
ELITE
Guardian
Hourly On Site Rate (8am – 5pm)
1 hour minimum
After Hours, Weekends – time and a half
Standard rate,
1 hr min
Standard rate Discounted rate Service Calls Free, Additional Projects at Discounted rate
On-site scheduling of Technician (Non Emergency) 1-3 days 1-2 days 1 day Same day
Remote Support Sessions during
Business hours M-F 8am-5pm
Standard rate 1 hour /Month included, then Discounted rate 2 hour /Month included, then Discounted rate Included
24-7 Remote Monitoring
Server stability and performance
Notification of unusual events
Daily back up monitoring
NOT Included Included Included Included
After Hours Remote Support
M-F 5pm-12am
Sat-Sun 8am-12am
NOT Included NOT Included NOT Included Included

View the full comparison table...

Description
(Plan rates are on a
Monthly Basis)
No Plan PROFESSIONAL
Guardian
PREMIUM
Guardian
ELITE
Guardian
Hourly On Site Rate (8am – 5pm)
1 hour minimum
After Hours, Weekends – time and a half
Standard rate,
1 hr min
Standard rate Discounted rate Service Calls Free, Additional Projects at Discounted rate
On-site scheduling of Technician (Non Emergency) 1-3 days 1-2 days 1 day Same day
Remote Support Sessions during
Business hours M-F 8am-5pm
Standard rate 1 hour /Month included, then Discounted rate 2 hour /Month included, then Discounted rate Included
24-7 Remote Monitoring
Server stability and performance
Notification of unusual events
Daily back up monitoring
NOT Included Included Included Included
After Hours Remote Support
M-F 5pm-12am
Sat-Sun 8am-12am
NOT Included NOT Included NOT Included Included
Network Audit and Documentation Standard rate Included Included Included
Restrict and Monitor Internet usage NOT Included Included Included Included
Executive Summary Monthly Report NOT Included Available Online Available Online Available Online
Scheduled Routine Cleaning, error check, defrag NOT Included NOT Included Included Included
Professional Antivirus and Anti Spyware Programs
With Scheduled Scans
NOT Included NOT Included Included Included
Essential Security and System Updates NOT Included Included Included Included
Regular review and planning meeting Bi Annual* NOT Included NOT Included NOT Included Included
Spyware and Virus monitoring NOT Included Included Included Included
Adding and removing users NOT Included Included Included Included
FREE Hardware Break/Fix PC/ Repairs*** NOT Included NOT Included NOT Included Included
Virus and Spyware REMOVAL and cleaning (if Possible) NOT Included NOT Included Remote Removal Included Included
Image Hosts on the network on a Scheduled basis NOT Included NOT Included NOT Included Included
Loaner PC NOT Included NOT Included NOT Included Included
Vendor liaison* Included Included Included Included
Shopping and ordering warranty parts* NOT Included NOT Included NOT Included Included

*A routine audit can be performed at billable rate. Software includes Labor only; all hardware and software costs will be additional. Hardware may be purchased through My Com Guys. We will work with technical vendors as a liaison to ensure your needs are met. Labor invested in resolutions is billable with the exception of the ELITE plan. ELITE Plan includes upgrades to machines purchased new if it becomes obsolete. Requires 1 year paid contract. Abuse, Negligence or Acts of God (fire, flood, lightning, etc.) are not covered.

***If under 1 year contract, first 90 day coverage is limited

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Click the link below to view a PDF document with additional details about the Support Packages we offer.

My Com Guys Com Guardian Program
(If you don't have Adobe Reader, it is a free download at adobe.com)

This is just a brief overview of the My Com Guys Com Guardian packages but you can call us at 864-610-8056 for all the details!